Data policy
We attach great importance to the protection and respect of your privacy. This policy aims to inform you of our practices regarding the collection, use and sharing of information that you provide to us through our website.
In accordance with Regulation 2016/679 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data (“GDPR”), this Privacy Policy is offered to the user by Novoma SARL in its capacity as responsible for processing your data.
Novoma is a limited liability company with capital of €20,000, registered with the TOULOUSE RCS under number 844 909 820, with NAF code 4791B, whose head office is located at 3, avenue Bernard Maris, 31400 TOULOUSE, FRANCE.
The Novoma company publishes the website www.novoma.com.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you can contact our data controller by contacting us:
- Either via the contact form available on our website;
- Either by email to the data protection delegate, Mr. Alexandre GARNIER, co-manager of Novoma, at hello@novoma.com;
- Either by mail to Novoma SARL, 3, avenue Bernard Maris, 31400 TOULOUSE, France;
- Or by telephone at 05 61 83 62 43 (non-premium rate number) from Monday to Friday from 9:00 a.m. to 6:00 p.m.
Novoma is a limited liability company with capital of €20,000, registered with the TOULOUSE RCS under number 844 909 820, with NAF code 4791B, whose head office is located at 3, avenue Bernard Maris, 31400 TOULOUSE, FRANCE.
The Novoma company publishes the website www.novoma.com.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you can contact our data controller by contacting us:
- Either via the contact form available on our website;
- Either by email to the data protection delegate, Mr. Alexandre GARNIER, co-manager of Novoma, at hello@novoma.com;
- Either by mail to Novoma SARL, 3, avenue Bernard Maris, 31400 TOULOUSE, France;
- Or by telephone at 05 61 83 62 43 (non-premium rate number) from Monday to Friday from 9:00 a.m. to 6:00 p.m.
When you make a purchase on our site, as part of our sales process, we collect the following personal information:
- First and last name,
- E-mail address,
- Billing address,
- Delivery address,
- Telephone number.
If you refuse to provide the requested personal data, we will not be able to fulfill your order.
When you browse our site, we also automatically receive your computer's Internet Protocol address (IP address), which allows us to obtain more details about the browser and operating system you are using.
With your permission, we may send you emails about our news, our new products as well as promotional offers.
- First and last name,
- E-mail address,
- Billing address,
- Delivery address,
- Telephone number.
If you refuse to provide the requested personal data, we will not be able to fulfill your order.
When you browse our site, we also automatically receive your computer's Internet Protocol address (IP address), which allows us to obtain more details about the browser and operating system you are using.
With your permission, we may send you emails about our news, our new products as well as promotional offers.
As part of our activity of sale and delivery of products and services, we implement processing of personal data which has the purposes of:
- process payments, manage invoicing and accounting;
- process and monitor orders and delivery of products;
- respond to requests and requests from Customers and communicate with them;
- promote its services.
Some of the treatments implemented are:
- necessary for the execution of the Contract or the execution of pre-contractual measures: management of orders and their deliveries, processing of payments, response to requests for information;
- necessary for commercial prospecting operations such as sending information by email;
- necessary to comply with a legal obligation: this concerns in particular processing operations whose purpose is the management of invoicing and accounting.
- process payments, manage invoicing and accounting;
- process and monitor orders and delivery of products;
- respond to requests and requests from Customers and communicate with them;
- promote its services.
Some of the treatments implemented are:
- necessary for the execution of the Contract or the execution of pre-contractual measures: management of orders and their deliveries, processing of payments, response to requests for information;
- necessary for commercial prospecting operations such as sending information by email;
- necessary to comply with a legal obligation: this concerns in particular processing operations whose purpose is the management of invoicing and accounting.
The data collected is mainly intended for processing by the Data Controller, the hosting provider, the delivery provider, the payment provider, the services in charge of marketing, the services in charge of IT security, the service in charge of sale, delivery and order, the subcontractors involved in the delivery and sale operations as well as any authority legally authorized to access the personal data in question.
We only keep the data collected for as long as necessary to meet the purposes of the processing, without exceeding a period of two (2) years from our last interaction with the user.
However, we may retain certain data necessary for the purposes of complying with legal, regulatory, judicial or administrative obligations for the period set by the applicable legal obligations.
However, we may retain certain data necessary for the purposes of complying with legal, regulatory, judicial or administrative obligations for the period set by the applicable legal obligations.
How do you obtain my consent?
When you provide us with your personal information to verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for this purpose only.
If we ask you to provide your personal information to us for another reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.
When you provide us with your personal information to verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for this purpose only.
If we ask you to provide your personal information to us for another reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.
In accordance with the GDPR, the Customer benefits from the following rights over his personal data:
- right of access, rectification, updating and deletion of information concerning him;
- right to object to the processing of personal data concerning him for legitimate reasons, without reason and without charge, for these data to be used for commercial prospecting purposes;
- right to limitation of processing allowing, in certain circumstances, to temporarily freeze processing;
- right to question the person responsible for processing data concerning him;
- defining guidelines relating to the fate of their personal data after their death;
- right of data portability from one automated system to another, without the data controller being able to obstruct this;
- right to information by notification in the event of a security breach and illicit access to information;
- right to withdraw consent at any time to data processing;
- right to lodge a complaint with a supervisory authority in the event of a violation of these rights by the controller.
The Customer may exercise these rights described herein by contacting us at hello@novoma.com or by mail at Novoma SARL 3, avenue Bernard Maris, 31400 TOULOUSE, FRANCE.
- right of access, rectification, updating and deletion of information concerning him;
- right to object to the processing of personal data concerning him for legitimate reasons, without reason and without charge, for these data to be used for commercial prospecting purposes;
- right to limitation of processing allowing, in certain circumstances, to temporarily freeze processing;
- right to question the person responsible for processing data concerning him;
- defining guidelines relating to the fate of their personal data after their death;
- right of data portability from one automated system to another, without the data controller being able to obstruct this;
- right to information by notification in the event of a security breach and illicit access to information;
- right to withdraw consent at any time to data processing;
- right to lodge a complaint with a supervisory authority in the event of a violation of these rights by the controller.
The Customer may exercise these rights described herein by contacting us at hello@novoma.com or by mail at Novoma SARL 3, avenue Bernard Maris, 31400 TOULOUSE, FRANCE.
We may disclose your personal information if the law requires us to do so or if you violate our General Conditions of Sale and Use.
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our services and products to you.
Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.
Payment :
If you make your purchase through a direct payment gateway (like Stripe and Mollie), then Shopify will store your credit card information. This information is encrypted in accordance with the payment card industry's data security standard (PCI-DSS). Information relating to your purchase transaction is retained for as long as necessary to complete your order. Once your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard and American Express.
PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.
For more information, please see the Shopify Terms of Service or Privacy Policy.
Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.
Payment :
If you make your purchase through a direct payment gateway (like Stripe and Mollie), then Shopify will store your credit card information. This information is encrypted in accordance with the payment card industry's data security standard (PCI-DSS). Information relating to your purchase transaction is retained for as long as necessary to complete your order. Once your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard and American Express.
PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.
For more information, please see the Shopify Terms of Service or Privacy Policy.
Generally speaking, we may communicate your personal data with the service providers we use. They will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us and we undertake to ensure that they strictly respect the same obligations as us hereunder.
We may transmit your personal data to its service providers, in particular:
- Shopify: e-commerce solution used by Novoma, whose personal data processing policy, which the Customer hereby declares to accept, is accessible at the following link: https://help.shopify.com/fr/manual/privacy -and-security/privacy;
- Klaviyo: email sending service provider. The data is used to personalize and send communications, including the personal data processing policy, which the Customer hereby declares to accept, is accessible at the following link: https://www.klaviyo.com/legal;
- Smile: publisher of the tool for our Loyalty Program and our Referral Program whose personal data processing policy, which the Customer hereby declares to accept, is accessible at the following link: https://smile.io /privacy-policy ;
- Gorgias: publisher of the chat tool available on our site, whose personal data processing policy, which the Customer hereby declares to accept, is accessible at the following link: https://www.gorgias.com/legal /privacy.
- Social networks: we use different social network cookies (e.g. Facebook, Instagram, YouTube). By browsing our site, browsing data may be transferred directly to the social networks concerned, even without direct interaction on your part.
Once you leave our site or are redirected to a third party's website or application, you are no longer governed by this Privacy Policy nor by the General Conditions of Sale and Use of our site.
Connections :
You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices practiced by these other sites and recommend that you read their privacy policies carefully.
We may transmit your personal data to its service providers, in particular:
- Shopify: e-commerce solution used by Novoma, whose personal data processing policy, which the Customer hereby declares to accept, is accessible at the following link: https://help.shopify.com/fr/manual/privacy -and-security/privacy;
- Klaviyo: email sending service provider. The data is used to personalize and send communications, including the personal data processing policy, which the Customer hereby declares to accept, is accessible at the following link: https://www.klaviyo.com/legal;
- Smile: publisher of the tool for our Loyalty Program and our Referral Program whose personal data processing policy, which the Customer hereby declares to accept, is accessible at the following link: https://smile.io /privacy-policy ;
- Gorgias: publisher of the chat tool available on our site, whose personal data processing policy, which the Customer hereby declares to accept, is accessible at the following link: https://www.gorgias.com/legal /privacy.
- Social networks: we use different social network cookies (e.g. Facebook, Instagram, YouTube). By browsing our site, browsing data may be transferred directly to the social networks concerned, even without direct interaction on your part.
Once you leave our site or are redirected to a third party's website or application, you are no longer governed by this Privacy Policy nor by the General Conditions of Sale and Use of our site.
Connections :
You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices practiced by these other sites and recommend that you read their privacy policies carefully.
To keep your personal information secure, we implement a variety of security measures and follow industry best practices.
If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We also protect your personal data offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.
If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We also protect your personal data offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.
A cookie is a small computer file, placed and read when viewing a website.
There are several categories of cookies:
- Technical cookies (including audience measurement cookies): they allow you to know whether or not you are connected to your customer area or reserved area, to manage your selection of products or services, etc. The site may also use statistical and audience measurement cookies intended to determine the number of visitors and the sections visited;
- Cookies from third-party applications: they are used in accordance with the previous articles by Google and social networks;
- Optional cookies: they are intended to improve the user experience and facilitate your searches by offering products and offers linked to your interests.
Here is a list of cookies we use:
_session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
_secure_session_id, unique session identifier storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
Certain cookies, such as technical cookies, are necessary for the operation of the site and cannot be placed without your consent. All other cookies require your consent.
You can accept or refuse, partially or totally, these cookies when you first browse the site. These cookies expire after thirteen (13) months. You are free to withdraw your consent and change your preferences at any time.
It is also possible to configure your browser so that it accepts or refuses certain cookies by following the following links:
-Microsoft Internet Explorer http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
-Microsoft Edge https://privacy.microsoft.com/fr-fr/windows-10-microsoft-edge-and-privacy
- Apple Safari https://support.apple.com/fr-fr/HT201265
- Google Chrome http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
- Mozilla Firefox https://support.mozilla.org/fr/kb/effacer-cookies-donnees-Site-firefox
-Opera https://help.opera.com/en/latest/web-preferences/#cookies
There are several categories of cookies:
- Technical cookies (including audience measurement cookies): they allow you to know whether or not you are connected to your customer area or reserved area, to manage your selection of products or services, etc. The site may also use statistical and audience measurement cookies intended to determine the number of visitors and the sections visited;
- Cookies from third-party applications: they are used in accordance with the previous articles by Google and social networks;
- Optional cookies: they are intended to improve the user experience and facilitate your searches by offering products and offers linked to your interests.
Here is a list of cookies we use:
_session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
_secure_session_id, unique session identifier storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
Certain cookies, such as technical cookies, are necessary for the operation of the site and cannot be placed without your consent. All other cookies require your consent.
You can accept or refuse, partially or totally, these cookies when you first browse the site. These cookies expire after thirteen (13) months. You are free to withdraw your consent and change your preferences at any time.
It is also possible to configure your browser so that it accepts or refuses certain cookies by following the following links:
-Microsoft Internet Explorer http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
-Microsoft Edge https://privacy.microsoft.com/fr-fr/windows-10-microsoft-edge-and-privacy
- Apple Safari https://support.apple.com/fr-fr/HT201265
- Google Chrome http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
- Mozilla Firefox https://support.mozilla.org/fr/kb/effacer-cookies-donnees-Site-firefox
-Opera https://help.opera.com/en/latest/web-preferences/#cookies
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on our site.
